M.A.D.E Tickets: Refund and Exchanges Policy

 

Thank you for choosing M.A.D.E Tickets as your preferred e-ticketing platform. We aim to provide you with a smooth and hassle-free ticket purchasing experience. Please review our Refund and Exchanges Policy below before making your purchase:

 

1. Refund Policy:

 

1.1. Eligibility for Refunds:

   - Refunds are available only for eligible events and circumstances as specified below.

   - Refunds are applicable only for tickets purchased through the M.A.D.E Tickets platform.

 

1.2. Approval of Refunds:

   - All refund requests must be submitted to M.A.D.E Tickets for approval.

   - We reserve the right to evaluate each refund request on a case-by-case basis.

 

1.3. Timeframe for Refund Requests:

   - You have 24 hours from the time of your ticket purchase to submit a refund request.

   - Refund requests submitted after this 24-hour window will not be eligible for consideration.

 

1.4. Approved Refunds:

   - If your refund request is approved, the ticket price will be refunded to the original payment method used during purchase.

   - The refunded amount will exclude any non-refundable fees, if applicable.

 

1.5. Refund Denial:

   - Refunds requested after the 24-hour window will not be considered, except in cases where the event organizer cancels, postpones, or significantly changes the event.

   - M.A.D.E Tickets reserves the right to deny a refund request if the request is found to be fraudulent, in violation of our Terms of Service, or for any other reason deemed appropriate.

 

2. Exchange Policy:

 

2.1. No Ticket Exchanges:

   - Tickets purchased through M.A.D.E Tickets are specific to the event for which they were purchased.

   - Ticket exchanges for other events are not allowed.

 

3. How to Request Refunds:

 

3.1. Refund Requests:

   - To initiate a refund, you must submit your request within 24 hours of the ticket purchase.

   - Visit the "My Tickets" section on the M.A.D.E Tickets platform, find the relevant order, and follow the prompts to request a refund.

 

3.2. Customer Support:

   - If you require assistance with the refund process or encounter any issues, please contact our customer support team for prompt assistance.

 

4. General Terms:

 

4.1. Non-Transferable Tickets:

   - All tickets purchased through M.A.D.E Tickets are non-transferable, and they cannot be used for any event other than the specific event for which they were purchased.

 

4.2. Policy Modifications:

   - M.A.D.E Tickets reserves the right to modify this Refund and Exchanges Policy at any time. Any changes will be effective immediately upon posting on our website or platform.

 

By using M.A.D.E Tickets and purchasing tickets through our platform, you acknowledge and agree to the terms and conditions outlined in this Refund and Exchanges Policy. If you have any questions or concerns, please don't hesitate to contact our customer support team for assistance. We are committed to providing you with the best possible service and resolving any issues you may encounter promptly and fairly.